Is Your Site Getting Blocked by Filtering Software?

by Scott Jangro on October 8, 2009

Fellow affiliate marketer Kim Rowley was spending a few days at the hospital tending to one of her twin daughters who has unfortunately landed there this week. Thankfully, it sounds like she’ll be ok.

Her tweets today also caught my eye for another reason…

Twitter _ Kim Rowley_ Daughter had rough night i ....png

I asked her what this meant and she sent me the following screenshot

mail 1024×570 pixels.png

This is a bummer. Basically it means that anybody browsing behind a corporate firewall, ISP, or desktop that is using McAfee’s Web Filtering service is blocked from seeing this website.

How did this happen?

We’ll likely never know, but Kim probably used some Advertising network that pushed an ad that McAfee took exception to at some point. Maybe there was a drive-by spyware installation that was happening through a promotion. She did tell me that she has had links from CPA networks on her sites.

What can she do about it?

My advice to Kim was to go to McAfee and run their Domain Health Check. You need to go through a short process to verify domain ownership and then you can get a PDF report delivered free for your domain. Along with that report is an email address where you can raise concerns with the results.

Here’s what she got back…

kimarketing-mcafee-1.png

Lo and behold, there it is. Web Category: SPAM Urls.

What a fine category to be in. I think it’s pretty safe to say that she feels that the “web categorization of her domain does not reflect the nature of her business”.

Check your own sites

Short of taking a trip to the Children’s Hospital of Omaha to test our websites, you can go through the same process with your websites. It’s very quick and automated and you’ll have an answer back within minutes.

I did this for jangro.com  just to go through the process myself and it came back with no issues. You might want to give this a try on some of your sites, especially if you’ve been serving up ads from third party ad networks where you don’t control the advertising.

  • Kellie Stevens
    I'm getting Business for SpamFilterv4 now too. It could be that the info hadn't propogated through all their databases last night as Scott suggested.

    In general I think it is a good idea for affiliates to stay away from sending emails through free email accounts like Yahoo and Hotmail as they often get flagged by spam blacklist services.
  • Kellie Stevens
    I'm not sure if it's completely cleared up yet or not for Kim. Go to http://www.trustedsource.org/en/feedback/url to do a single URL test. You'll see that they have several filtering products....and they seem to have different results for the same URL :(

    For Kim's site, I got 3 different responses for the 3 different products I checked. One gave me the "business neutral" she appears to have changed. One gave me not enough data. And one gave me categorized as "- Spam Email URLs"

    The flagging may be coming from emails and not unmasked affiliate links.

    You'd think there would be consistency in how they label a URL between their different filtering products.
  • That tool is much easier Kellie, thanks. I tested all the products on Kim's url and didn't see any spam categorizations. Maybe it's mid-update?
  • Kellie Stevens
    Could be in mid-update. I'd hope one ticket would resolve the issue for all their products.

    I got the spam thing for SpamFilter v4. Still got it just now, but maybe I'm cached?
  • nope you're right Kellie, I see the same thing. Maybe I accidentally skipped past that one last time.
  • Hmm, I just checked all the products, and got "Business" Category for SmartFilter v4.

    The only emails that go out are through Feedburner, but it's a Yahoo pipeline of 3 of my RSS feeds since there is no actual feed for that site. I am going to change it to Feedblitz where they have the choice of which feeds they'd like. Do you think that will help, Kellie?
  • I set up a TrustedSource.org account yesterday and submitted a ticket to change the site category. I just got this email (about 36 hour turnaround time):

    URL: http://kimarketing.com
    Initial categories: Spam URLs
    Post-review categories: Business
    Web Reputation: Neutral

    Phew! Thanks for the help Scott!
  • I got this after submitting my details:

    "We currently do not have a significant amount of data for the domain http://danielmclark.com to generate a complimentary McAfee Domain Health Check™ report."

    No news is better than bad news, I suppose!
  • If you look at Kim's response, that's the same as she got.

    But they still showed her the category: Spam URLs in that response. I guess you don't have that?
  • No, they never got as far as sending me any emails or reports or anything... once I hit Submit, I was given that message. There was nothing else, so I guess I'm okay with them, given the absence of anything else
  • (forgot to add, for each of my fields it said "insufficient data", whereas Kim's said unverified or Spam URLs for two of them)
  • I would be curious to know how easily Kim is able to get her category switched?
  • Hi Kristin.
    I'm sure Kim will let us know. If she'll allow me to, I'll post a follow-up.
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